Agenda

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Tuesday, May 1

TimeEvent
7 - 9 pm Welcome Reception

Welcome to MEDecision's Client Forum 2012 with an elegant evening of colorful cocktails and "strikingly balanced" cuisine prepared by five-diamond/five-star chefs!

Network with co-workers, catch-up with old friends and chat about the upcoming exciting events the rest of the conference has to offer.

The MEDecision iLab, featuring future solutions to keep you one step ahead, will be unveiled. Additionally, the Walking Challenge will begin!

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Wednesday, May 2

TimeEvent
6 am - 6 pm Recharge Lounge and Café

Open daily throughout the conference, the Recharge Lounge and Café is a great place to relax, meet friends and recharge your devices while you wait for the next session.
7:30 am Breakfast with your MEDecision Account Team
7:30 am MEDecision Solution Showcase

Get answers to the pressing challenges every health plan or accountable care organization (ACO) faces today.

The Solutions Showcase will offer an intimate view of how the software and services we deliver today combine to help meet your business goals: from access to better consumer data, engaging and empowering consumers, and health plan-healthcare partner collaboration, to improving operational efficiencies and supporting accountable care models and the medical home.
8:30 am Welcome to MEDecision Client Forum 2012 – Strike the Balance

Deborah M. Gage, President and CEO, MEDecision
9:15 am Keynote Session – Roy Spence
"Bringing Purpose to Life"

Be inspired to "live your purpose" with keynote speaker Roy Spence, founder, chairman and chief executive officer of GSD&M Idea City and The Purpose Institute.

Over the last 35 years, Spence has helped organizations achieve greatness by obsessing about one big idea: purpose. With purpose as the North Star, employee engagement is higher, competition is less threatening, customers are more loyal, and innovation flows.

Join us as this creative visionary delivers a powerful perspective on finding and fulfilling the healthcare organization's purpose. His insight will tie purpose to the ways consumer empowerment, provider engagement, health management and innovation will differentiate brands as our industry transforms.
10:30 am Break at the Solutions Showcase or iLab

Enjoy a quick break at MEDecision's Solution Showcase and iLab. Additionally, pick up a signed copy of Roy Spence's Bring Purpose to Life.
10:45 am MEDecision: 2012 and Beyond

Ellen Donahue-Dalton, EVP and Chief Marketing Officer, Medecision
Carole A. Hodsdon, EVP and COO, Medecision
11:30 am Keynote Session – Jeremy Nobel, MD
"Information Technology and Care Management Converge: 2+2=5"

Jeremy Nobel, MD, adjunct lecturer, Harvard School of Public Health, medical director, Northeast Business Group on Health, will examine the convergence of IT and CM communities in healthcare—each community's roles, goals, approaches—and mapping the way for them to come together.
12:15 pm Luncheon Keynote Address – Craig Schiefelbein
"Sparking Healthcare IT Innovation"

Craig Schiefelbein, president and CEO, Paragon Development Systems, Inc., is a best-selling author, and he will discuss new ideas on how to lead the healthcare transformation—helping to spark dramatic improvements throughout IT organizations.
1:25 pm Conference Track Sessions

For CMOs and Clinical Leadership
"Value-Based Programs: Improve Consumer Engagement and Incent Improved Use of Health Service"

Join Paul Handel, MD, CMO of HCSC, and Donald R. Fischer, MD, MBA, CMO of Highmark Inc., and CMOs from the nation's leading health plans for a firsthand look into the innovative approaches their organizations are taking to help improve outcomes and quality care using Care Management / Medical Management programs and value-based programs.



For Senior IT Leaders and For Consumer-Centric Care Leaders
"Best Practices in Implementing a Next-Generation Care Management Platform (Clinical, Business and Technical Perspective)"

Featuring Kimberly Mentzer, senior executive, Health Management Business Service Practice Lead, Accenture, Rich Nilles, VP of Business Application Solutions, HCSC, and Scott Covert, executive director, Systems and Reporting, HCSC, this session will identify the recommended best practices—based on successful deployments—for successfully implementing a next-generation care management platform—one that is built to enable new, high-performing operational and service models and capitalize on unprecedented change.



For Consumer-Centric Care Leaders
"Will Health Reform Impact Your Approach to Care Delivery and Population Management?"

The future of healthcare requires a new math. What effect will this have on the outlook for care management? From population-based payment, changes to the delivery model, and changes to the compensation principle, the formula shifts the key variable from action to outcome.

Join Kelly Rakowski, senior executive, Accenture, Health & Public Service, and Matt Adamson, vice president, Health Solutions, MEDecision, as they discuss how the transformation from traditional care management approaches to advanced models centered on value-based healthcare are likely to impact your business. You'll gain valuable perspectives and reliable answers to questions that include:

  • To what extent will health care reform impact the population and upward trend towards preventive services?
  • What do I need to know about population-based management and payment?
  • Which new care models focus on action, outcomes and value managed from within the physician practice?
  • What kind of impact will this have to reimbursement models?
  • What competencies and capabilities are required to support the emerging models?
  • How is MEDecision supporting the growing need for tools to support population-management and physician based care coordination?
2:15 pm Conference Track Sessions

For CMOs and Clinical Leadership

"Technology, Data and Tools of the Future: From Payer to Point of Care"

In this energetic panel session, healthcare leaders including David P. Mirkin, MD, principal, physician healthcare management consultant, Milliman, Kevin O'Brien, CEO of Partners in Care, and Jan Berger, MD, CMO, Silverlink Communications, will discuss the value of technology, tools, data and how to balance use in a complex care management world. Session moderated by Clarice Holmes, RN, CCM, SVP, Medical Services, MEDecision, Inc.



For Senior IT Leaders
"The Technical Platform for Clinical Management of the Future"

Featuring Kathryn G. Hester, SVP, Development and Support, MEDecision, and Kathleen D'Amario, SVP, Architecture, MEDecision, this session will provide a unique view into the details of MEDecision's strategic roadmap, learn more about the flexibility of our architecture, understand how this will help position your organization for success.



For Consumer-Centric Care Leaders
"Trend - Member Engagement: Coaching to Change Behaviors"

Prepare to be motivated to truly focus on consumers in a demanding healthcare market as Anne Llewellyn RN-BC, MS, BHSA, CCM, CRRN, editor in chief of Dorland, and Ron Austin, vice president, Clinical Programs, Blue Cross Blue Shield of Illinois, rolls up their sleeves to coach and counsel with creative flair. Discover techniques to promote consumer engagement, drive positive behavior change and contribute to overall wellness.

Care coordination and patient engagement are two of the tools that are critical to better health, improved care and more efficient use of healthcare resources. Professionals responsible for care coordination require a clear understanding of their role in the process at the competencies needed to motivate and engage their patients.

This session will address:

  • Patient engagement and care coordination as core functions in improving outcomes
  • Detail benefits of engaging patients as active participants in their care
3:15 pm Break and Book Signing

Take a break at MEDecision's Solution Showcase and iLab. Additionally, pick up a signed copy of Roy Spence's Bring Purpose to Life.
3:30 pm Panel – Louis Lapiana, Scott Sarran, Katherine Schneider and Larry Schor
"Strategic Approaches to Value-based Health"

While the policy discussion in Washington is focused on the need for value-based care reform, our customers are already making it happen. One strategy gaining particular momentum as hospitals, payers and physicians strive to prioritize value over volume: accountable care.

Join us as Louis Lapiana, executive vice president, Automated Benefit Services (ABS), Scott Sarran, CMO, Government Programs, BCBS of Illinois, Katherine A. Schneider, MD, M.Phil., EVP and Chief Medical Officer, MEDecision, and Larry Schor, SVP and GM, Value-based Health Solutions, MEDecision (moderator) share their strategies to build a consumer-driven, sustainable, high-quality healthcare system.
4:30 pm MEDecision Solution Showcase

Get answers to the pressing challenges every health plan or accountable care organization (ACO) faces today.

The Solutions Showcase will offer an intimate view of how the software and services we deliver today combine to help meet your business goals: from access to better consumer data, engaging and empowering consumers, and health plan-healthcare partner collaboration, to improving operational efficiencies and supporting accountable care models and the medical home.
5 pm Tech Cocktails: MEDecision iLab

Join MEDecision and its close-knit and vibrant client community for cocktails and networking while experiencing leading-edge innovation. This is a unique opportunity to see and use our solutions, to gain insight into how to maximize your investment into MEDecision's solutions, and peek at a preview of the hot new innovations we’re developing to further support the shift to consumer-centric care.
6:30 - 9 pm Peer Dinners

Intimate evening dining and roundtables with a group of your industry peers at one of Philadelphia's top-rated restaurants or at The College of Physicians of Philadelphia's Mütter Museum, home to the world's most fascinating and important medical collections.

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Thursday, May 3

TimeEvent
6 am - 6 pm Recharge Lounge and Café

Open daily throughout the conference, the Recharge Lounge and Café is a great place to relax, meet friends and recharge your devices while you wait for the next session.
6 am Rocky Run

Straight out of the movie ‘Rocky’. Enjoy a 3-mile guided morning run (or walk, if you prefer) through the historic streets of Philadelphia and finish your route as Rocky Balboa did – run up the top of the Philadelphia Museum of Art’s cascading steps and celebrate your successful run by striking a Rocky pose. We’ll capture the moment for you!
6 am Wake Up to YoGong

Start your day with a unique combination of hatha yoga and qigong, the foundation of Tai Chi. The class will end with a guided meditation that will leave you energized and ready for the day.
7:30 am Breakfast – Swann Restaurant
7:30 am Focus Group Breakfast
"Additional Innovation for Value-based Solutions"

Larry Schor, SVP and GM, Value-based Health Solutions, MEDecision (host)
Ellen Donahue-Dalton, EVP and Chief Marketing Officer, MEDecision
7:30 am Visit the Solution Showcase and iLab

Visit MEDecision's Solution Showcase and iLab before the afternoon breakout sessions begin.
8:30 am Welcome to Day 2: MEDecision Client Forum 2012

Deborah M. Gage, President and CEO, Medecision
8:45 am Keynote Session – Stuart H. Altman
"Are ACOs and Bundled Payments The 'New New Things': What Happened to the Old New Things"

Join Stuart H. Altman, PhD, Sol C. Chaikin Professor of National Health Policy at The Heller School for Social Policy and Management, Brandeis University, as he analyzes the previous efforts by the US government and private sector to slow the growth in health costs and why they have failed.

He will present lessons of past mistakes and how the Obama health reform legislation has attempted to learn from these mistakes. Dr. Altman will share insights into Accountable Care Organizations and Bundled Payments.
9:45 am Panel Session – John T. Tighe, III, Christopher D. Butler and Terri Kline
"Words of Wisdom for Emerging Leaders"

Representing organizations across diverse business models, functions and markets, this panel of leading healthcare veterans will share their unique perspectives and sage words of wisdom. Moderated by Deborah M. Gage, President and CEO, Medecision, this panel features John T. Tighe, III, President and CEO, TMG Health, Christopher D. Butler, Healthcare Executive, former Chairman of the Board, NaviNet, and Terri Kline, SVP and Chief Health Care Management Officer, HCSC.
10:45 am Visit the Solutions Showcase and iLab

Take a break at MEDecision's Solution Showcase and iLab.
11 am Conference Track Session

For CMOs and Clinical Leadership, For Senior IT Leaders and For Consumer-Centric Care Leaders
"Implications of Regulation and Accreditation on Decision-Making"

Learn how you can help your organization remain compliant in today's ever-changing regulatory environment. In this informative session, Christine Leyden, chief accreditation officer, URAC, will review URAC's accreditation roadmap and Sandy Wederquist, RN, CPUM, CMAC, director of clinical programs, Blue Cross Blue Shield of Kansas City, will explain how her organization leverages software solutions to maintain regulatory compliance and monitor performance.
12 pm Lunch – Hosted by the MEDecision Account Management Team
12:45 pm Visit the Solution Showcase and iLab

Visit MEDecision's Solution Showcase and iLab before the afternoon breakout sessions begin.
1 pm Panel Session – Mary Kay Plona, David Briden, Alan Scales
"Proven Solutions for Payer-Provider Collaboration

Hear how MEDecision's solutions have helped healthcare payer and provider communities connect to achieve administrative savings, increase collaboration and exchange information to ensure the best outcomes.

Moderated by Katherine A. Schneider, MD, M.Phil., EVP and Chief Medical Officer, Medecision, this panel features Mary Kay Plona, VP, Managed Care, Automated Benefit Services, David Briden, CIO, Exeter Hospital, and Alan Scales, VP, Central Alabama Health Image Exchange
2 pm General Session – Matt Fontana and Nancy Bucceri
"Pharma Management Options to Improve Outcomes"

Featuring Matt Fontana, VP and CMO, Pharmacy, HCSC, and Nancy Bucceri, Director, Solutions Marketing, MEDecision, this session will identify strategies for driving down costs by optimizing and integrating medical and pharmacy management and will explore lessons learned from early adopters.
3 - 5 pm Visit the Solutions Showcase and iLab

Take a break at MEDecision's Solution Showcase and iLab.
3:15 pm Conference Track Session

For CMOs and Clinical Leadership, For Senior IT Leaders and For Consumer-Centric Care Leaders
"Driving Efficiency: Care Management Technology and the Case Load Calculator"

MEDecision's Connie Phillips-Jones, RN, Senior Clinical Consultant, and Cindy Holmsten, RN, BSN, CCM, director, Operational Support Services, Integrated Health Management, BCBS of Minnesota, will give a demonstration of enhancements in care management technology. Learn how to improve efficiencies by combining the right IT solutions with case load calculations. How many cases can a care manager handle without a care management solution?

Caseload management remains a challenge for health plans and care managers. At this session, you will:

  • Hear how caseloads are managed by other MEDecision clients
  • Understand the impact IT solutions have on the effective management of case loads
  • Learn strategies for caseload management to focus on the right member at the right time using Alineo®
4:15 pm Conference Track Sessions

For CMOs and Clinical Leadership, For Senior IT Leaders and For Consumer-Centric Care Leaders
"Medecision, Essential and Extended Care Management"

Discover the most recent enhancements to the MEDecision portfolio. Clarice Holmes, SVP of Medical Services, MEDecision, and Robyn Fritz, Director, Solutions Marketing, MEDecision, will review major solution milestones and plans for 2012 essential and extended care management introductions.

Ruth Galyon, Director, Enterprise Health Care Management Clinical Support, HCSC, will present how her organization is using the solutions.

MEDecision continues to advance our solution in a time of transition and transformation that requires clients to balance day-to-day operations with the development and execution of strategic plans. This session will provide an update of recent enhancements and review solution strategies to meet the evolution of the healthcare industry.

Recent advancements to be discussed including:

  • Enhanced workflow and rules processing to increase efficiency
  • Tools that educate members and create a feedback loop
  • Enhanced provider / payer exchange and communication
  • Additional communication methods to facilitate the delivery of clinical information
6:30 - 9:30 pm Innovation Recognition Dinner

We'll recognize those individuals and organizations that demonstrate best practices, diligence, commitment and innovation in their approach to healthcare management. What better venue – The Franklin Institute – to celebrate our nominees and winners than the awe-inspiring institution of one of Philadelphia's most accomplished citizens - Benjamin Franklin.

Our evening will include cocktails, dinner, the Innovation Recognition Presentation ceremony and dazzling entertainment.

Cocktail attire is suggested.

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Friday, May 4

TimeEvent
6 - 11 am Recharge Lounge and Café

Open daily throughout the conference, the Recharge Lounge and Café is a great place to relax, meet friends and recharge your devices while you wait for the next session.
7:30 am Breakfast – Swann Restaurant
7:30 am Breakfast with your MEDecision Account Team
7:30 am Visit the Solution Showcase and iLab

Visit MEDecision's Solution Showcase and iLab.
8:30 am Welcome to Day 3: MEDecision Client Forum 2012

Kim Pinkston, VP and GM, HCSC Business Unit, Medecision
8:45 am Keynote Session – Ahmed F. Ghouri, MD
"How Will Technology Improve Clinical Effectiveness?"

Ahmed F. Ghouri, MD, CEO and Co-Founder, Anvita Health will discuss the importance of the next generation of analytics to predict and prevent care episodes, the problems that must be overcome, and why interoperability and distribution to stakeholders—as broadly and quickly as possible—is critical to the equation.
9:45 am General Session – Russ Thomas and EJay Lockwood
"Partnering with Providers - the Foundation for Value-Based Health Begins with Speed"

Featuring Russ Thomas, President & CEO, Availity LLC, and EJay Lockwood, SVP, Account Management and Channels, MEDecision, this session will preview an exciting new Availity - MEDecision partnership that seeks to improve results of care management and value-based care solutions for payers through improved real-time data exchange and decrease administrative burdens through more seamless electronic data interchange required for clinical transactions.
10:15 am Closing Remarks – The MEDecision Executive Leadership Team
"Innovation Based on Your Priorities"

MEDecision leaders will reflect on the common key priorities expressed by clients at the conference and integrate them into the Company's go-forward plans. They will summarize how MEDecision's technology, solutions and services plans will integrate client input and priorities, and will unveil the ongoing role of the Solution Advisory Board and client engagement in shaping strategic solutions focused entirely on client needs, challenges, opportunities and goals.

The MEDecision Executive Leadership Team includes Deborah M. Gage, president and CEO, Ellen Donahue-Dalton, EVP and chief marketing officer, Carole A. Hodsdon, EVP, COO, John P. McGahey, EVP, CRO, and Kenneth Young, SVP, CFO.
11 am Lunch in the Solution Showcase and iLab

Visit MEDecision's Solution Showcase and iLab while eating lunch.
12 pm Forum Adjourns – Farewell for Now!
1 pm Optional – Historical Walking Tour of Philadelphia

Walk the same steps as our Founding Fathers did over 200 years ago during a historic tour of Old City – "the most historic square mile in the country."

You will see the Liberty Bell, the hallowed symbol of our nation's freedom; Independence Hall where the Declaration of Independence was adopted; Congress Hall where Congress sat while Philadelphia was the capitol of the United States from 1790 to 1800; the Betsy Ross House, Franklin Court, Elfreth's Alley and more. Comfortable attire is suggested.